Wildnessy is an online company based in Portugal, offering a range of products primarily to customers in the United States and Europe.

The General Data Protection Regulation (GDPR) and other local data protection laws guard the collection and use of personal information provided by our customers, including name, postal address, email address, and phone number.

1. Personal Information Collection

We collect personal information provided by our customers when they place an order or communicate with us about a potential order. This may include, but is not limited to the following:

  • Name
  • Postal address
  • Email address
  • Phone number
  • Billing information
  • Order history
  • Communication records, including messages, inquiries, and feedback

Our purpose in collecting this information is to facilitate the processing and fulfillment of orders, provide customer support, and ensure effective communication regarding orders and services. It also enables us to comply with legal and regulatory obligations, including tax and accounting requirements.

2. Legal Basis for Information Collection

The legal bases we rely on to collect, use, and share personal information include:

  • Consent: We may collect and process personal information based on the consent provided by the individuals. This may include explicit consent for specific processing activities such as marketing communications.
  • Contract Necessity: In certain instances, the collection and processing of personal information are necessary for the performance of a contract to which the individual is a party, or in order to take steps at the request of the individual prior to entering into a contract.
  • Legal Obligations: We may collect and process personal information to comply with legal obligations, including but not limited to tax and accounting requirements, and regulatory obligations.
  • Legitimate Interests: We may rely on our legitimate interests to collect and process personal information, provided that such interests are not overridden by the individual’s rights and interests. This may include purposes such as fraud prevention, network and information security, and business operations.

It’s important to note that we assess the legal basis for information collection on a case-by-case basis and ensure that the rights and freedoms of the individuals are appropriately considered.

3. Third-Party Disclosure

We may share personal information with certain third parties for specific purposes such as:

  • Shipping Providers: In order to fulfill and deliver customer orders, we may share personal information with shipping providers or courier services. This is necessary to ensure the timely and accurate delivery of products to our customers.
  • Payment Processors: Personal information may be shared with payment processors to facilitate secure and efficient payment transactions. This may include sharing relevant billing and contact information to process payments for orders.
  • Service Providers: We may engage with service providers, such as IT support or customer service platforms, who may require access to personal information in order to provide their services to our business and customers.
  • Legal and Regulatory Authorities: In circumstances where required by law or as necessary to comply with legal obligations, we may share personal information with legal and regulatory authorities.

It’s important to note that we ensure any third parties with whom we share personal information are compliant with data protection and privacy laws and are committed to safeguarding the privacy and security of the information shared with them. We also enter into contracts and agreements with these third parties to ensure that the personal information is handled in accordance with applicable laws and our privacy standards.

4. Data Retention

At Wildnessy, we adhere to data retention practices that ensure personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, provide the products/services, and comply with legal and regulatory requirements. The specific retention period for each type of personal information is as follows:

  • Customer Accounts Data: We retain customer account information for as long as the customer’s account is active and for a reasonable period thereafter in case the customer decides to re-engage with our services. If an account is inactive for a specified period, we may securely delete or anonymize the personal information associated with it, unless retention is necessary to comply with legal obligations.
  • Order History: Customer order history data is retained for the duration required to facilitate customer service, handle returns or disputes, and meet legal and regulatory requirements. Once the information is no longer needed for these purposes, it will be securely deleted or anonymized.
  • Communication Records: Records of customer communications and inquiries are retained for a defined period to assist in addressing future inquiries, ensuring quality customer support, and for legal and compliance purposes.

It’s our commitment to facilitate the exercise of the customer’s rights as per our Privacy Policy, including enabling access, correction, erasure, and data portability requests. Additionally, we continuously review our data retention practices to ensure alignment with changing business needs and legal requirements.

5. International Data Transfers

As we sell to customers in Europe and the United States, there may be instances where personal information is transferred outside of Europe. In such cases, the transfer will be handled in accordance with applicable data protection laws.

6. Customer Rights

Our customers have the right to access, rectify, delete or request their data at any time by sending an email with their request to support@wildnessy.com with their request.

7. Contact Information:

For privacy-related questions or requests, customers can contact us at support@wildnessy.com.

We recommend that customers review this privacy policy periodically, as it may be updated occasionally to reflect changes in our business practices or legal requirements.

By using our website and services, customers consent to the collection and use of their personal information as outlined in this Privacy Policy.

This privacy policy is effective as of 01-01-2024 and applies to all personal information collected through our website or other means of communication.

For any inquiries about this privacy policy, please reach out to us at support@wildnessy.com

Thank you for your trust in Wildnessy and for taking the time to review our Privacy Policy.